Status Transition via Escalation Rules
Escalation rules are a powerful method to boost your workflows. You can use them for your bugs, change requests, tickets or any other issue you like. With escalation rules you can automatically trigger workflow transitions. This helps greatly in automating your daily work routine.
In this video, you’ll find out more about:
- How to create a new view
- How to create escalation rules
- How to trigger a status change via an escalation rule.