Managing Escalations and SLAs
Escalation management is essential in complying with Service Level Agreements. Escalation rules can be set up on all items such as bugs, CRQs, tasks or requirements. The Kanban board can be configured to show issues in escalation that meet the pre-defined escalation criteria. Notifications can also be triggered by certain rules, events or timeframes. Our…
Success with Agile and Kanban
Adaptability and Experience are key to success with Agile and Kanban. In a survey among experts carried out by Intland Software, the following question was asked. How much depends on a team experience and adaptability in achieving efficiency and higher productivity with Scrum or Kanban? One of the commenter suggested the question be tackled in two parts:…
Kanban for IT Operations
Issue management, tickets on Kanban with escalation status IT Operations teams have to manage several parallel IT applications internally within the enterprise, or alternatively by providing IT application management services to external customers (ISPs). The main issue for those teams that have an easy to use monitoring and controlling system for issue tracking, is how to…
Scrumban: Better than Scrum or Kanban?
Scumban = Prescriptive Qualities of Scum + Continuous improvement of Kanban. Choosing between Scrum or Kanban is not an either / or question, there is a best of both option known as Scrumban. So what features of Scrum and Kanban are kept in Scrumban and why? Individually Scrum is more productive, so why use any part…
Is It Realistic ? – Continuous Improvement with Kanban
Kanban was originally implemented in production, but today it is widely used in other business areas including software development where its benefits have been realized improving efficiency and productivity. Kanban is based on the principles of a pull system, pioneered in Lean manufacturing. Lean thinking helps to refine and improve development in areas such as process flow,…
Kanban or Scrum – Is Scrum for developers and Kanban for IT support?
Scrum is one of the most popular Agile software development frameworks. When companies decide to adapt Agile, the majority start with Scrum. Scrum is great for small, cross-functional and self-organizing teams since it enables them to “divide”development work into short periods called “Sprints”. Other key elements of Scrum are the backlog with not prioritized user…
Kanban Techniques and Bubble Charts in Demand Management
Demand Management Systems are on the front end of Project Management or Project Portfolio Management. Therefore, they are usually the first automated, workflow based solution that goes into the business value chain. Demand Management Systems are focused on demand – capturing ideas and managing the evaluation and approval process by providing support rating, vote ranking…