Due to codeBeamer’s organically integrated ALM functionality that spans the entire lifecycle, the platform is able to connect customer feedback and the process of development.
That’s what the practice of DevOps, a combined Development + IT Operations approach, aims to help you achieve. Implementing DevOps means that your development and IT operations teams are going to be working together more closely. Their goals will be aligned to make sure the end product is reliable, and that as many potential issues are covered early on in the process of development as possible.
DevOps helps you achieve more frequent releases & deployment, lower chances of product/project failure, increased efficiency through automation, and the scalability of operations processes.
Similarly, the user aspect of operations should be incorporated in development. Accommodating user feedback in the process of development is a challenge. The way you manage customer-submitted issues can greatly affect customers’ experience, and therefore, the perceived value of your product. codeBeamer’s Service Desk feature helps enhance both product quality and user experience by connecting your users and internal processes.