screenshot-devops-1-336x144 DevOps Utilize customer feedback in the process of development with codeBeamer ALM to achieve higher product quality.

Due to codeBeamer’s organically integrated ALM functionality that spans the entire lifecycle, the platform is able to connect customer feedback and the process of development.

That’s what the practice of DevOps, a combined Development + IT Operations approach, aims to help you achieve. Implementing DevOps means that your development and IT operations teams are going to be working together more closely. Their goals will be aligned to make sure the end product is reliable, and that as many potential issues are covered early on in the process of development as possible.

DevOps helps you achieve more frequent releases & deployment, lower chances of product/project failure, increased efficiency through automation, and the scalability of operations processes.

Similarly, the user aspect of operations should be incorporated in development. Accommodating user feedback in the process of development is a challenge. The way you manage customer-submitted issues can greatly affect customers’ experience, and therefore, the perceived value of your product. codeBeamer’s Service Desk feature helps enhance both product quality and user experience by connecting your users and internal processes.

CIOReview has named codeBeamer one of the 20 most promising DevOps solutions in 2015.

Release Management

Plan your entire development process with codeBeamer’s Release Planner using releases, sprints and subreleases. Assign artifacts (user stories, requirements, tasks etc) to releases. Pull filterable test coverage statistics for any of your releases.

Continuous Integration & Delivery

Take advantage of continuous integration & delivery using codeBeamer's support for build and deployment automation (via Jenkins, or custom integration via REST API). Deploy new projects to a test server before moving them to the production environment, further increasing the reliability of deployed versions.

Issue, Escalations, and SLA Management

Manage support & escalation using codeBeamer’s issue management functionality. Create bugs and change requests, define custom workflows for them, and trigger automatic notifications.

Workflow-based Kanban

Visualize & monitor escalations on a fully configurable Kanban board. Simply drag and drop cards to move them between stages of their respective lifecycles.

Service Desk

Configure a user-friendly interface for your customers to submit bugs, change or feature requests, etc. Manage these issues in a centralized, integrated manner throughout their lifecycle, all within codeBeamer ALM.

Integrated Wiki

Build your own project dashboards by customizing flexibly configurable wiki plugins. Share data & knowledge among team members and with external stakeholders.

Open Interfaces & Integrations

Configure codeBeamer ALM to fit any kind of proprietary scenario. Take advantage of codeBeamer's REST API for custom integrations, and out of the box integrations with Jenkins, JUnit, JMeter, Selenium, HP-QC, BMW-QC, JIRA®, Bugzilla, Mantis, etc. For a full list of integrations, see our Integrations page.

Features Overview

For a detailed overview of all the features that codeBeamer ALM offers, head over to our Features page.

codeBeamer is an excellent, enterprise class collaborative software development platform. The Intland professional services team provided excellent guidance in making our computer telephony integration (CTI) business requirement a success.
Patrick Deutschle, Head of IT, Allianz