Airlines and the aviation industry as a whole are heavily reliant on large scale, robust, mission – critical applications. Fierce competition among national airlines, charter companies and cheap carriers has resulted in extreme cost reduction pressure on all areas of airline operations including IT. Although cost cutting is a must, both safety and security still remain the most important factor for the industry and must not be compromised.
The following questions have to be addressed by airlines’ IT Managers:
- How to stay efficient under cost pressure?
- How to handle the priority of systems safety and performance?
- How to manage innovation and updates to provide more advanced services onboard and on the ground?
Due to the large number of application running at airlines the management of change requests, bug fixing and new releases are usually top priority. A holistic Application Lifecycle Management (ALM) system can provide full traceability on changes from definition across development and to release. Applying standards, like ITIL, ISO 27000 support the availability, security and high level services for all users.
Innovation, like development of new features for entertainment, better usability, easier access to flight information and ground services generate further challenges for the IT.
Therefore ALM tools in the aviation industry have to support:
- Standardization and compliance with standards
- Full traceability on developments and change requests
- Professional release management and release maintenance
- High level testing and QA features
- Innovation framework for new innovations (Demand-Requirements-Development)
- Collaboration framework for more efficient operations