Software Subscription and Support covers product upgrades and technical support for codeBeamer. Subscription provides free access to the latest software releases and patches, and you can upgrade to all available licensed product releases including major and minor releases. We encourage you to upgrade to new releases to obtain the latest features and bug fixes.
Support provides technical support for the licensed Intland products to customers with a valid SOFTWARE LICENSE AGREEMENT.
For the fastest response time, please submit the problem using codeBeamer’s Service Desk. Issues submitted here are handled with the severity as entered by the user. Issues submitted by e-mail to firstname.lastname@example.org or by phone are automatically assigned a lower severity. Support Services are only available for our customers.
You will find a detailed description of our support packages, incident levels, and further relevant information below. In case you choose not to purchase a support plan, you will still have access to our Knowledge Base and Product FAQs.